If you have any issues with Paypal, we will guide you to upload files that provide additional information in a PayPal dispute to resolve the incident satisfactorily. It would be good to first consider its beginnings and how it works.
The company PayPal Holdings, Inc was initially founded under the name of Confinity in 1998. In March 2000, it merged with another company at the level of online banking. The following year in 2001, after this merger, it was renamed PayPal.
In 2002, eBay realized that 50% of its customers made their payments through PayPal. They even excelled at sending and receiving money, so they decided to buy it. It was stiff competition for eBay’s own system. The main headquarters are located in California.
How does the PayPal business work?
It is a company that has become a well-known online payment alternative worldwide. So it will be beneficial if you incorporate it as a payment button on your website. You can carry out multiple operations for personal and business accounts. With both, you can send and receive payments.
You can also buy items online, through mobile phones, or directly in stores. Also, payments can be made with a debit, credit card, a bank account, with the balance of your PayPal account. Although it is not limiting, you can have a Paypal account without a credit card. Likewise, you can send and request payments to family or friends.
With the business or company account, it works basically to sell services and products, allowing its employees to have access to certain functions. The company will charge a commission on both accounts with different amounts.
Why are disputes filed in PayPal?
Disputes in PayPal can come from different causes. One of them is from the PayPal service itself when you have a security problem with your access codes, if you want more information, consult the “Conditions of Use and security” section in Paypal.
Disputes can also be filed between users, then it is done in the section ” PayPal Buyer Protection and PayPal Seller Protection” the idea is that both the buyer and the seller solve the problem in a friendly way.
The time to resolve is twenty days. If this is not done, then it goes to the claim status. It is here where PayPal intervenes in the investigation of the fact and makes a decision. Therefore, there are differences between a dispute and a claim.
How to upload files and provide additional information in a PayPal dispute?
If you want to start a dispute or answer it, the first thing is to go to the PayPal page and start your account, then go to the options “Help> Resolution Center” and then in “Action of each restriction step,” click on “Solve.”
Now, click on “Upload files.” To continue, click on “Browse.” Here, you begin to attach all the necessary files with the name, type of evidence, and description. Then click on “Attach” and finally, click on “Send files to PayPal”.
We must mention that each dispute has a reasonable time or term to respond and solve the problem. Each limit that shares have must be taken into account.
No more files can be added when a dispute has passed to a claim. Therefore, you must contact the PayPal company via the web or any other means to tell you what to do when entering the new information and files for the dispute.
Finally, we can conclude that PayPal’s online service is beneficial for many users. It facilitates the transactions that, at some point, you need to use. We have also seen that there are time limits in different activities that must be respected to avoid future problems, especially at the level of a dispute.